Commsworld is a leading UK Telecommunications Network and Internet Service Provider. It supports thousands of businesses in the UK and beyond including FTSE 100 companies and large public sector organisations. It was ranked 2nd best UK telecoms provider in 2020.
Faults on Commsworld’s network can cost thousands of pounds per hour and majorly disrupt customers’ operations. As it continues to grow, Commsworld plans to use data to minimise these costs whilst maintaining its high standards of customer service.
Using Lumen®, Commsworld introduced real-time root cause analysis of its network faults and automated customer communications. The solution was built in under 4 weeks and now pinpoints issues immediately so repairs can be accelerated. It is saving thousands of pounds per fault and is greatly increasing customer satisfaction.