Scottish & Southern Electricity Networks (SSEN) owns and operates electricity networks across central southern England and northern Scotland. These supply over 3.7 million homes and businesses. It is committed to giving customers the best level of service 24/7, 365 days a year.
This commitment is hampered during storms, when numerous power cuts can lead to resources being overstretched. To counter this, SSEN is using data to improve their response times when faults occur and to reduce the time customers spend off supply.
Using Lumen®, Bellrock Technology gave SSEN the ability to predict faults before they occur and dispatch emergency crews to where they will be needed ahead of time, all in under 2 weeks. The solution has reduced operating costs, improved customer service and increased regulatory financial rewards.
Lumen® has transformed the reliability and consistency of our impact predictions. It offers an accessible and straightforward option at times when we need to be at our very best.
David Colthart
Head of Distribution Control (Scotland), Scottish & Southern Electricity Networks